PanasonicHelp.com

Recording Company Greetings on Panasonic TVA

 

1) Call the Voice Mail, press POUND 6                                                                                     

 

2) Press STAR 998  NOTE: The Message Managers Mailbox is 998.  If you are on a system using 2-digit extension numbers, it will be 98.  If you are on a system using 4-digit extension numbers, it will be 9998                             

 

3) Enter Password (if requested), press POUND. 

 

Your password is ___________________#  

 

4) Press 5

 

5) Enter the Greeting number or Custom Service number.  Indicate that you either want to change a GREETING or a CUSTOM SERVICE MENU.  Press 1 to record a greeting (may or may not be used) or press 3 to record a Custom Service Menu.  If you don’t know the layout, call your dealer.

                                                                                                                                                           

GREETING

CUSTOM SERVICE MENU

#6   *998   Password #   5    1

#6   *998   Password #   5    3

 

 

 

 

 

 

 

 

 

 

 

 

 

6) Listen to the prompts carefully.  Record your script and press 1.

 

7) Then press “1 to review or 2 to accept or 3 to erase” and start over.  When satisfied with your recording, make sure you accept by pressing 2 or it won't be saved.                                                                                                    

 TIP: You can go to either GREETINGS or CUSTOM SERVICE easily without starting from the beginning.  Press STAR 3 to go to CUSTOM SERVICE from GREETINGS or STAR 1 to go to GREETINGS from CUSTOM SERVICE.

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PanasonicHelp.com          Sample Greetings1

Company greetings are usually recorded in two steps.  The caller hears a Greeting followed by a Custom Service Menu.  So even though they are recorded separately, they play back as one greeting to the caller.

 

Example 1

An organization that uses the same greeting and instructions all the time.

 

Day/Night Greeting 1 

“Thank you for calling ABC Company”

Day /Night Instructions: Custom Service 1

“If you know your party's extension, you may dial it at any time.  For a staff directory press 2, For Sales press 3, for accounting press 4 or press 0 for the next available staff member.

Example 2

An organization that uses separate day and night greetings but the same instructions.

 

Day Greeting 1

“Thank you for calling ABC Company”

Night Greeting 2

“Thank you for calling ABC Company.  You have reached our office outside of normal business hours.”

Day /Night Instructions: Custom Service 1

“If you know your party's extension, you may dial it at any time.  For a staff directory press 2, For Sales press 3, for accounting press 4 or press 0 for the next available staff member.

Example 3

An organization that uses separate day greetings and instructions and separate night greetings and instructions.

 

Day Greeting 1

“Thank you for calling ABC Company”

Night Greeting 2)

“Thank you for calling ABC Company.  You have reached our office outside of normal business hours.”

Day Instructions: Custom Service 1

 

“If you know your party's extension, you may dial it at any time.  For a staff directory press 2, For Sales press 3, for accounting press 4 or press 0 for the next available staff member.”

 

Night Instructions: Custom Service 2

 

“If you know your party's extension, you may dial it at any time.  For a staff directory press 2, For Sales press 3, for accounting, press 4 or press 0 to leave a message in the General Mail Box”