Creating & Editing a
Mailbox on the Panasonic TVA
As
the administrator, you have the ability to delete a mailbox and create a new
box. This is recommended when an employee leaves the company and a new
employee takes the same desk. This clears out all the old employees’
greetings, messages and settings and returns the mailbox to the default
setting. Also recommended if you have a problem with a particular
mailbox. Delete and rebuild and the problem should be resolved. The
user will need to redo their greetings.
1) Call the Voice Mail, press
POUND 6
2) Press STAR 999 NOTE: The Message Managers Mailbox is 999. If
you are on a system using 2-digit extension numbers, it will be 99. If
you are on a system using 4-digit extension numbers, it will be 9999
3)
Enter Password (if requested), press POUND.
4)
Your password is ___________________#
5)
Press 4 1 1
6) Prompt, "Enter the mailbox number" Enter
the extension number or mailbox number you wish to create or edit, Press 2 to
accept. Note, they are usually the same unless you are making a ghost
box)
7) Prompt, "Owners name is not recorded, to
change press 1, to accept press 2" (it's not necessary to record here,
press 2)
8) Prompt, "Owners Extension is not
recorded", enter the SAME extension number as step one, press 2
to accept
9) Prompt, "No letters of the owners last name
have been entered", Press 1 to change, enter the first 3 or 4 letters
of last name (Spell on dial pad) press 2 to accept. NOTE: If your voice
mail is set for spell by first name, enter the first 2 or 3 letters of the
first name here and also in the next step. That's right, the first name
in both places.
10) Prompt, "No letters of the owners first name
have been entered", Enter the first 2 or 3 letters of first name
(Spell on dial pad) press 2 to accept
11) Prompt, "Class of Service Number is X"
Most mailboxes are COS 1, press 2 to accept
12) Prompt, "Interview mailbox is not
assigned" Press 2 to accept (follow prompts)
13) Prompt, "All calls transfer to mailbox is
disabled" Normally left as DISABLE, press 2 to accept. If you
change it, calls will go directly to mailbox without ringing phone first and
message waiting light will not light. When you create a ghost box
this parameter is set to ENABLE. 
Ghost Box:: A mailbox with
no telephone extension usually an outside representative.
14) Prompt, Message Waiting Lamp etc., ENABLED
press 2
15) Prompt, Device notification etc., DISABLED
press 2
16) Prompt, External Message Delivery etc.,
DISABLED press 2
17) Prompt, Auto forwarding etc., DISABLED press 2
You can check the mailbox by pressing POUND 6 and the
mailbox number.
Press Pound 6 * * * to hang up