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PERSONAL CUSTOM SERVICE KX-TVA 50 or KX-TVA 200 |
Personal Custom Service allows you to tailor your mailbox to include six separate options. You can do one or all six if you want. When callers hear your greeting they have the option to do more than just leave a message. Since each mailbox can be customized to fit your needs you will need to include instructions in your greeting. The options are as follows;
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Feature not available on TVS 50/75/80/90/100/200/300
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TRANSFER TO A SPECIFIC MAILBOX |
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| Sample Greeting | This is Sue Jones, Accounting Manager. I can't take your call right now. Please leave a message at the tone or press 3 to leave a message in the accounting general mailbox. |
| How to Set It Up
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To set your Personal Custom Service to transfer to a specific mailbox Log into mailbox Press 3 8 1 Enter a key pad button number from 3 to 9 or 0, for this example enter 3 Press 1 Enter mail box number where caller will be transferred Press 2 to accept |
| What will happen | When a caller presses 3 during your greeting, he or she will be transferred to THE SPECIFIED MAIL BOX and can leave a message there. |
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TRANSFER TO A SPECIFIC EXTENSION |
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| Sample Greeting | This is Sue Jones, Accounting Manager. I can't take your call right now. Please leave a message at the tone or press 3 to be transferred to my assistant Pat at extension 115. |
| How to Set It Up |
To set your Personal Custom Service to transfer to a specific extension Log into mailbox Press 3 8 1 Enter a key pad button number from 3 to 9 or 0, for this example enter 3 Press 2 Enter mail extension number where caller will be transferred, for this example 115 Press 2 to accept |
| What will happen | When a caller presses 3 during your greeting, he or she will be transferred to the SPECIFIC EXTENSION you entered, in this example, 115. |
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TRANSFER TO AN OUTSIDE TELEPHONE (MUST BE ALLOWED IN CLASS OF SERVICE) |
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| Sample Greeting | This is Tom Smith, Accounting Manager. I can't take your call right now. Please leave a message at the tone or press 3 to be transferred to my cell phone. |
| How to Set It Up |
To set your Personal Custom Service to transfer to another telephone number Log into mailbox Press 3 8 1 Enter a key pad button number from 3 to 9 or 0, for this example enter 3 Press 3 Enter 9 and your telephone number (where caller will be transferred) Enter the number as you would normally dial Press 2 to accept |
| What will happen | When a caller presses 3 during your greeting, he or she will be transferred to the OUTSIDE TELEPHONE NUMBER. |
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TRANSFER TO CUSTOM SERVICE |
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| Sample Greeting | This is Tom Smith, Accounting Manager. I can't take your call right now. Please leave a message at the tone or press 3 to be transferred back to the main greeting. |
| How to Set It Up |
To set your Personal Custom Service to transfer to a Custom Service Menu Log into mailbox Press 3 8 1 Enter a key pad button number from 3 to 9 or 0, for this example enter 3 Press 4 Enter the Custom Service Number (See System Administrator for list) Press 2 to accept |
| What will happen | When a caller presses 3 during your greeting, he or she will be transferred to a Custom Service Menu such as the main greeting instructions. |
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TRANSFER TO VOICE MAIL SERVICE |
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| Sample Greeting | This is Tom Smith, Accounting Manager. I can't take your call right now. Please leave a message at the tone or press 3 to be transferred to any other mail box. |
| How to Set It Up |
To set your Personal Custom Service to transfer to Voice mail Service Log into mailbox Press 3 8 1 Enter a key pad button number from 3 to 9, for this example enter 3 Press 5 Press 2 to accept |
| What will happen | When a caller presses 3 during your greeting, he or she will be asked to enter another MAILBOX number and will then hear the mailbox greeting. |
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TRANSFER TO CALL TRANSFER SERVICE |
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| Sample Greeting | This is Tom Smith, Accounting Manager. I can't take your call right now. Please leave a message at the tone or press 3 to be transferred to any other EXTENSION. |
| How to Set It Up |
To set your Personal Custom Service to transfer to a Voice mail Service Log into mailbox Press 3 8 1 Enter a key pad button number from 3 to 9 or 0, for this example enter 3 Press 6 Press 2 to accept |
| What will happen | When a caller presses 3 during your greeting, he or she will be asked to enter another EXTENSION and will then be TRANSFERRED to that extension. |